• COVID-19 Response

Waldorf Astoria Park City COVID-19 Response

OUR COMMITMENT TO YOU

The health and safety of our guests and team members is our highest priority. As such, we have developed this guide to provide transparency into our procedures and practices as we adapt to the current and upcoming operational environments brought about by the COVID-19 pandemic.

 

These procedures and practices are based on the most current information available on sanitation and cleanliness for the hospitality industry. As we move forward, we will continue to monitor guidelines from Hilton Hotels, the Utah Department of Public Health, Summit County Public Health, CDC and WHO, government policy and mandates, and other public health innovations to revise these procedures.

 

To read our full response plan, please visit here.

Summit County Mask Mandate

Before visiting the hotel, please review the Summit County restrictions and guidelines to confirm eligibility to travel and stay. Due to a current County Mandate, guests and team members are required to wear a mask indoors and when social distancing is not possible outdoors.

Residents, visitors, and employees are required to wear a face covering over the nose and mouth when accessing indoor establishments (i.e. retail, restaurants, fitness centers, government facilities, resorts, etc.), or when participating in outdoor gatherings of 50 or more people. This mandate is in effect for everyone over two (2) years of age.

MASK MANDATE FAQS

Pool Reservations Required

Please note that the pool does require reservations to adhere by social distancing and current local health regulations. Pool reservations are only available for hotel guests & members. Please call 435-647-5500 to reserve your pool time.

Open year-round, our heated alpine pool and multiple hot tubs allow guests to enjoy in any weather. Set to 80 degrees, the pool is perfect for a dip during any season.

Ideal for lounging poolside, the Pool at Waldorf Astoria Park City offers perfect poolside cuisine and a crafted cocktail menu during the summer months.

  • Due to social distancing, the hotel will be requiring reservations to be made to reserve pool time. Pool times can be reserved from 11am to 2:30pm, or 3:00pm to 6:00pm. Poolside food and beverage service will also be available during these hours.
  • Guests will need to check in with the Pool  gate host to receive pool access and wristbands as well as to be directed to reserved spot.
  • The only pool access will be through the main gate located at the fire pit outside hotel lobby.
  • A 6ft physical social distancing will be in place around the entire pool deck
    • Members of the same household may arrange chairs to sit together
  • Towels will be given to the guest at the host stand
  • A cleaning/sanitation process will be implemented for every chair/table at beginning of day and in between guest use
  • Frequent cleaning/sanitation of the Pool House restrooms/showers will be in place
  • Limited Food & Beverage service will be available from 11 am – 6 pm each day.
    • Orders will be taken at guest chairs — ordering at the Pool Bar will not be allowed to avoid congestion in that area.

Hotel Guests & Members: Reserve Your Pool Day by Calling 435-647-5500

Hilton CleanStay

Hilton has developed a global program introducing a new standard of hotel cleanliness and disinfection: Hilton CleanStay™.Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where commercial-grade cleaning products and upgraded protocols are currently in use, to ensure Hilton guests enjoy an even cleaner and safer stay from check-in to check-out.

KEY FEATURES

  • Hilton CleanStay Room Seal to indicate that guestrooms have not been accessed since they were cleaned
  • Increased focused disinfection of the top 10 high-touch areas in guest rooms like light switches and door handles
  • Increased cleaning and disinfection frequency of public areas
  • Guest-accessible disinfecting wipes at entrances and high traffic areas
  • Enhanced cleaning and disinfection for fitness centers
  • Enhanced cleaning & operational changes to restaurants, bars, in-room dining and meeting spaces
  • Reduced paper amenities (like pads and guest directories) in rooms
  • Contactless check-in and check-out with DigitalKey
  • Evaluation of new technologies like ultraviolet light to sanitize surfaces and objects
  • Enhanced Team Member safety and well-being with personal protective equipment with enhanced training and protocols
LEARN MORE

Arrival

Whether you are here to discover a thrilling adventure vacation or tranquil retreat with with an on-property restaurant, alpine pool and award-winning spa, your arrival is an integral piece of your overall experience. The following protocols and procedures have been developed to help ensure an incredible arrival experience while maintaining guest and team member safety.

KEY PROTOCOLS

  • Steering wheel wraps and other protective covers to ensure team member and guest safety when utilizing valet parking
  • Team members will not open vehicle doors for guests, including valet, taxi and ride share services
  • Glove and sanitation service during all baggage handling
  • All baggage pick-up and deliveries will be contactless from in front of the guestroom door
  • Any team members delivering baggage inside the guestroom will wear masks and gloves.
  • Proper social distancing at front desk and queuing for check-in / check-out lines
  • Utilize digital check-in and digital key for a contactless arrival experience

Guestroom Experience

Waldorf Astoria Park City’s already stringent and vigorous cleaning protocols have been enhanced to give guests additional certainty about the cleanliness of their guestroom. The following protocols are done in tandem with Hilton’s CleanStay initiative.

KEY PROTOCOLS

  • Minimizing the number of team member entries into guestrooms during guest stay
  • All reusable collateral, such as magazines, in-room dining menus and compendiums, will be removed from guestrooms and shifted, where applicable, to digital versions
  • Linens will only be changed upon departure, unless otherwise requested by the guest
  • All bed linen and laundry will be washed in accordance with CDC guidelines
  • Team members will wear masks and gloves while cleaning each guestroom and will change gloves between guestrooms
  • Guestrooms will remain vacant for 72 hours after a guest departure and cleaning
  • In the event of a presumptive case of COVID-19,the guestroom will be removed from service and quarantined. The guestroom will not be returned to service until case has been confirmed or cleared.In the event of a positive case, the guestroom will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert and in accordance with CDC guidelines
  • In-Room Dining procedures to include contactless delivery and pickup of food and beverage.

Food & Beverage

Food & Beverage is a core complementary offering to the overall Waldorf Astoria Park City experience and one of the areas that has received additional focus. The following protocols and procedures have been developed to help ensure guest and team member safety while still delivering unmatched dining experiences.

KEY PROTOCOLS

  • Provide disposable menus to guests and provide digital versions for review prior to dining
  • Discontinuing pre-set of tables with napkins, glasses, silverware and plates
  • Individual food service items, such as salt, pepper, sugar, ketchup, in place of shared presentation
  • Pre-rolled, sanitized and stored utensil wraps presented upon seating
  • Reusable guest items, such as utensils, plates, glasses, will be properly washed and sanitized per CDC guidelines and stored away from team member and guest flow until ready for use
  • Hand sanitizer stations will be placed in all food outlets. Additional stations will be placed throughout public spaces
  • Temporary discontinuation of table side food preparation
  • In-Room Dining procedures to include contactless delivery and pickup of food and beverage.
  • Continue following existing and established codes regarding cleaning and sanitizing food preparation areas
  • Prioritize outdoor seating areas and encourage curbside pick-up of takeout orders to minimize cross flow
  • Restaurant takeout and contactless delivery service to public space and guestrooms
  • Implement measures to ensure 6-foot distancing between tables and team members
  • Proper marking for guest queuing at arrival / host stand
  • Face coverings and gloves to be worn by all team members
  • Guests to be asked to bring hand sanitizer and wear face masks when not eating or drinking

Meetings & Events

Waldorf Astoria Park City understands the importance of live meetings and events and believes in the power of bringing great minds together. We have developed the following protocols to ensure that all attendees and team members have confidence in the safety of our meeting facilities and banquet functions.

KEY PROTOCOLS

  • Adjust our room configurations to ensure proper social distancing between attendees based on current guidelines
  • Decrease the capacities for meeting rooms in order to provide at least 6 feet of physical distance between attendees
  • Hand sanitizer stations will be placed in all meeting rooms in use. Additional stations will be placed throughout public spaces
  • Attendees to be asked to practice social distancing and wear face masks when not eating or drinking
  • Electrostatic sprayers will be used to disinfect meeting rooms, public spaces and other guest exposure areas
  • All food will be served individually plated
  • Beverages, including coffee, and break presentations will be served by an attendant
  • Suspension of self-service buffet presentations and replaced with alternative service styles agreed upon by the hotel and the client
  • Extended menu of pre-packaged meal and snack options for one-touch service
  • Utilization of outdoor space for breakouts, meal service and social gatherings
  • Implement PSAV program to offer extended streaming capabilities for general session overflow into outdoor public spaces and in-room viewing

Team Member Training

Team Member training is an integral part of Waldorf Astoria Park City operational plan in a post-COVID-19 world. These initiatives are in place to ensure the safety of both team members and guests while maintaining the True Waldorf Service and Park City hospitality we are known for.

KEY PROTOCOLS

  • Information on COVID-19, how to prevent it from spreading, and which underlying health conditions maymake individuals more susceptible to contracting the virus
  • Self-screening at home, including temperature and/or symptom checks using CDC guidelines
  • The importance of not coming to work if employees have a frequent cough, fever, difficulty breathing, chills, muscle pain, headache, sore throat, recent loss of taste or smell, or if they or someone they live with have been diagnosed with COVID-19
  • To seek medical attention if their symptoms become severe, including persistent pain or pressure in the chest, confusion, or bluish lips or face. Updates and further details are available on CDC’s webpage
  • The importance of frequent hand washing with soap and water, including scrubbing with soap for 20 seconds(or using hand sanitizer with at least 60% ethanol or 70% isopropanol when employees cannot get to a sink or hand washing station, per CDC guidelines)
  • The importance of physical distancing, both at work and off work time
  • Proper use of face coverings, including: Face coverings do not protect the wearer and are not personal protective equipment (PPE)
  • Face coverings can help protect people near the wearer, but do not replace the need for physical distancing and frequent hand washing
  • Employees should wash or sanitize hands before and after using or adjusting face coverings
  • Avoid touching eyes, nose, and mouth
  • Face coverings should be washed after each shift